Assistant Director: Quality Assurance and Monitoring, Ref No. DSD 02/2023
  • Cape Town, Western Cape
  • Western Cape Government
Job Description

Job Purpose

The Department of Social Development, Western Cape Government has an opportunity for a suitably qualified and competent individual to ensure that residential care centres managed by DSD, outsourced partners and NPO organisations adhere to international protocols, national legislations, outsourced service specifications, transfer agreement standards and national and operational standards; effective management of the Quality assurance practices and contract compliance monitoring. This post is stationed in Cape Town - CBD.

Minimum Requirements

An appropriate 3-year tertiary qualification (Bachelors Degree or higher) in Human Resource, Financial management, Social Sciences or Quality Assurance/Investigative fields; A minimum of 6 years supervisory level experience in a secure facility environment.



Key Performance Areas

Lead, manage and oversee the compliance monitoring, registration compliance and risk for the department through initiating relevant strategies and ensuring policy and standard operating procedures; Develop and manage a short and medium-term quality assurance plan that ensure compliance to legislative frameworks; Manage the execution of all internal and external registration reviews and unregistered centre interventions; Manage and oversee all outsourced management contracts and stakeholder relations; Manage a reportable incidents compliance protocol, oversee all high-risk interventions, and advise the Director on the impact that these risks may pose; People management and finance.


Knowledge of the following: Facility management and Quality assurance and in-depth interventions; Modern systems of governance and administration; Policies of the government of the day; Constitutional, legal and institutional arrangements governing the South Africa public sector; Project management processes; Skills needed: Strong conceptual and formulation; Leadership skills with specific reference to the ability to display thought leadership in complex applications; Team building and strong inter-personal; Written and verbal communication; Problem solving and decision making; Financial management; Change management; Problem solving and analysis; Client orientation and customer focus.


R 393 711 per annum (Salary Level 9)

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.


Note: Only applications submitted online at: or be accepted.

Shortlisted candidates will be required to submit copies of their documentation for verification purposes. These candidates will be required to attend interviews on a date and time as determined by the department. The selection process will be guided by the EE targets of the employing department.

Should you experience difficulties with your online application, kindly note that technical support (challenges with online application) is only available from Monday to Friday from 08:00 to 16:00 . You may contact the helpline at 0861 370 214 . Otherwise, all other queries relating to the position, kindly contact the enquiries person as indicated in the advert. Please ensure that you submit your application before the closing date as no late applications will be considered.

Attachments (if applicable)

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