Job Description

About the position

The main purpose of the position is to be responsible for capturing and maintaining information on various Inhouse Platforms as well as engage with internal and external customers. This position will from part of the 24/7 Bureau Administration Team.

ROLES AND RESPONSIBILITIES

• Onboard customers to Bureau Platforms
• Initiate Bureau Service Channels.
• Communicate contact details with the customer for associated channels
• Complete Unit Testing on Inhouse Platforms for De - Install, Re - Install and New Installations
• Capture and maintain unit details retrieved from Unit Testing Cycle.
• Send De - Install Request forms
• Send New Install Requests forms
• Capture and process De - Install, Re - Install and New Install requests for bookings.
• Capture and maintain vehicle and associated asset details.
• Capture, update and allocate vehicle cost centres.
• Capture and update customer contact and emergency contact details.
• Create and Maintain Credential management for Bureau Customers.
• Create and maintain Drivers and Driver Tag Management.
• Ensure Queries received are completed or escalated to the correct channel.
• Complete and submit daily reports.
• To strictly adhere to all Departmental and Company Policies, Procedures and SOP's
• To complete any other task or duty management may reasonably expect of you

Qualifications and Requirements

• Grade 12/Matric
• Minimum 2 years relevant experience
• Data Capturing and Administration
• Vehicle Tracking and Fleet Management Knowledge
• Fluent in two languages of which one must be English
• MS Office - Intermediate
• CRM - Intermediate
• Ability to work under pressure and in a high paced environment
• Attention to detail

Desired Skills:

• Data Capture
• Administrative
• Attention to detail
• Document processing
• CRM

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Grade 12 / Matric