Administrative Assistant.
  • Cape Town, Western Cape, ZA,
  • DSV
Job Description

Time Type : Full Time

Full Time

Main Purpose of Role :

Routing of collections and monitoring the collections process

This role includes the active monitoring, investigations of anomalies and adherence to delivery SLA’s, KPI’s and other operational metrics pertaining to our Radio Room and Scanner Room

Additional Computer Skills :

Knowledge of E2Open

A good grasp of Microsoft Suite Programmes

Intermediate : MS Word,Excel,PowerPoint & Outlook

Knowledge of E2Open (Blujay) will be advantageous

Other Minimum Requirements :

Ability to work overtime

Ability to work shifts

Availability on weekends or early mornings to train drivers

Email Etiquette

Telephone Etiquette

Ability to deal with internal and external clients

Minimum 1 year experience in an administrative role in operations

Job Related Requirements :

Own reliable transport to and from work

Must be able to work overtime, shifts, weekends, as and when required

Must be able to attend training on weekends(Saturdays & Sundays)

Be able to work under pressure and solve problems

The ability to liaise with clients

Disposition to be accurate and pay attention to detail

Work in a diverse team

Electives :

Previous experience in the courier industry would be advantageous

Ability to problem solve quickly, effectively but smart

Ability to work within a team environment

Strong communication skills are essential

Attention to detail

Duties & Responsibilities :

  • Perform general administrative duties related to your department
  • Ensure the process flow is followed through within the operation
  • Ensure that all quarterly audit points are adhered to, relevant to your department
  • Allocating collections to respective routes
  • Active monitoring of the Plan Board on Blujay
  • Daily reports on missed collections
  • Ensure collection and communication of daily collections
  • Management and execution of all queries related to your department
  • All incidents, feedback, and resolutions to be logged on E2Open
  • Management and execution of adhoc collections
  • Ensure all handovers are actioned daily
  • Liaise with both internal and external clients daily
  • Communication with sites and clients to take place on agreed timelines
  • Ensure collections are routed to the correct devices / routes
  • Daily reporting on collection standards on routes
  • Pro-active approach with regards to feedback and queries within the department is essential
  • Managing the manual collection process when the system is down
  • Daily assistance in Scanner Room & Debriefing when required
  • Assist in operations when required
  • Managing the daily equipment control process
  • Update Scanner Registers
  • Update Equipment List
  • Assist in training staff on relevant SOP’s pertaining to Blujay

Additional Job Information :

  • Current experience in the courier industry
  • Self-motivated & assertive
  • Excellent communication skills
  • Ability to analyze data and statistics
  • Must be deadline driven to ensure targets are met
  • Open minded
  • Good geographical knowledge of Cape Town and its surrounding areas
  • Ability to multi-task
  • Ability to communicate with clients and staff on all levels

Good problem-solving ability is essential

Get New Jobs Notification!

Subscribe & get all related jobs notification.